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Delivery & Shipping Policy


This policy explains how we fulfil and deliver orders placed on mothering.om within the Sultanate of Oman, and forms part of our Standard Terms and Conditions of Sale.

1. Delivery Partner and Coverage

Orders placed on mothering.om are fulfilled and delivered through our logistics partner, DOT. Delivery is currently available across the Sultanate of Oman only; we do not offer international or cross-border shipping at this time.

2. Delivery Areas and Timeframes
  • Most areas: estimated 1–2 business days from order confirmation.
  • Exterior or remote areas: estimated up to 5 business days from order confirmation. Order processing follows the time your order is placed and payment is confirmed:
  • Orders confirmed before 10:00 PM are processed as that day's order.
  • Orders confirmed at or after 10:00 PM are processed as the following day's order.
  • Friday is a non-delivery day; no deliveries are made on Fridays.
  • As a result, any order confirmed after 10:00 PM on Wednesday through 10:00 PM on Friday is processed as a Saturday order.

These timeframes are estimates provided in good faith and may vary due to weather, public holidays, or circumstances outside our reasonable control. We will notify you of any significant delay affecting your order.

3. Delivery Fees

Delivery fees are calculated based on the courier's quoted rate or the actual shipping cost applicable to your order and delivery location, and are shown clearly at checkout before you confirm payment. Delivery charges are non-refundable once your order has been dispatched, including where an item is later returned, exchanged, or refunded under our Return & Exchange Policy or Warranty Policy — any refund in those cases covers the price of the item only.

4. Order Tracking

You will receive an order confirmation once your order is placed, and a dispatch/tracking notification by [email / WhatsApp / SMS] once it leaves our warehouse.

5. Cash on Delivery (COD)

Cash on Delivery is available across all regions of Oman except Musandam Governorate, which is currently excluded due to border-crossing restrictions. A collection fee of OMR 1 applies to each COD order, in addition to the product price and any delivery fee, and is shown at checkout. Payment (including the collection fee) must be made to the delivery person at the time of delivery, before you collect the order. As with delivery fees, the COD collection fee is non-refundable, including where an item is later returned, exchanged, or refunded.

6. Receiving Your Order

Please ensure someone is available at the delivery address during the estimated delivery window. If delivery is unsuccessful after [2] attempts, the order will be returned to us and we will contact you to arrange re-delivery (an additional delivery fee may apply) or a refund of the product value; delivery fees already incurred are non-refundable in that case.

7. Delivery as a Warranty-Covered Service

Order delivery is a service listed under Annex (3) of the Executive Regulation of the Consumer Protection Law as one of the services covered by statutory warranty. We are committed to delivering your order within the timeframe agreed at checkout, and to remedying, without unjustified delay, any failure to do so, in accordance with Article 19(5) of the Executive Regulation.

8. Goods Damaged or Lost in Transit

If your order arrives visibly damaged, please do not use the product. Contact us within 48 hours at sales@mothering.om with photos of the item and its packaging, and we will arrange a free replacement, repair, or full refund under our Return & Exchange Policy, at no cost to you. If your order does not arrive within a reasonable time after the estimated delivery window, please contact us so we can trace it with our delivery partner.

9. Risk and Title

Risk in the goods passes to you upon successful delivery to the address you provided. Title (ownership) passes to you upon full payment of the price.

10. Accuracy of Delivery Details

Please double-check your delivery address and contact number at checkout. Re-delivery required due to an incorrect address or contact details provided by you may incur an additional delivery fee.

11. Returning an Item to Us

If you need to return, exchange, or send back a product for repair, please see our Return & Exchange Policy and Warranty Policy — Electronic & Electrical Products for the applicable process and any reimbursement of return shipping costs.